Grabacon Users Terms &Conditions

Last updated  July 14, 2021

  1. Electronic Record

1.1 The present document shall constitute and be deemed to be electronic record as defined and in accordance to the provisions of the Information Technology Act, 2000 and the rules made there under, applicable to electronic record, as well as any amended provisions including but not limited to legislations stipulated in various statues relating to electronic records. This electronic record is generated by a computer system and does not require any physical or digital signatures.

1.2 This document is being published on and its Mobile Application in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011. We Use the word grabacon to refer to Justforlocks private limited in this document.

2. Introduction

2.1 We thank You (Customer/User/You/Your) for registering with Justforlocks Private Limited and/or grabacon as its brand, (We/Us/Our/grabacon ) on (Website) as well as on our Mobile Application (App). Your agreement with us includes these User Terms and Conditions of Use (Terms) and our Privacy Policy (together the Policies). If You don’t agree with these Terms, then please don’t use our services (defined later). Please note that You will not be able to book services offered by Grabacon, if You have not clicked and accepted these Terms.

Service Area

Grabacon App is providing home salon services only in Bangalore area.

If user is located outside Bangalore Area of Karnataka, user will not be able to make bookings on our App.

Our app fetches current location from device same is mentioned in privacy policy.

Grabacon privacy policy can be found here

2.2 By agreeing to these Terms, You hereby agree to the following: (i) That You are at least 18 years of age or older to consent to these Terms. (ii) That You have the power to enter a binding contract with Us and are not barred from doing so under any applicable laws. (iii) That any registration information that You submit to Us is true, accurate and complete, and You agree to keep it that way at all times.

3. Membership Eligibility

Use of the Website and/or the App as well as other services provided by Grabacon are available only to persons who can enter into a legally binding contract under Indian Contract Act, 1872. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website/App or place orders telephonically. If You are a minor i.e. under the age of 18 years, You shall not register as a member of the Website/App and shall not transact or use the Website/App or avail any Services. It is however clarified that whilst registering as a member of the website or placing any order telephonically, Grabacon shall solely rely upon the information provided by You and representations made. In the event the information provided is found to be incorrect, You undertake to indemnify Grabacon and hold Grabacon harmless against any third party civil or criminal claim.

4. User Account, Password and Security

For any purchases to be made through the Website/App directly it is mandatory for You to become a member. Upon registering Yourself, You will receive a One Time Password (OTP) and account designation upon completing the Website/App’s registration process. Every time You log in, You will require Your handheld telephonic device to complete the log in. Each time You log in, You will be assigned an unique OTP. You are responsible for maintaining the confidentiality of the OTP and account, and are fully responsible for all activities that occur under Your account. You agree to (a) immediately notify Grabacon in case of any unauthorized use of Your account or any other breach of security, and (b) ensure that You exit from Your account at the end of each session. Grabacon cannot and will not be liable for any loss or damage arising from Your failure to comply with this clause.

5. Use of Our Services

5.1 You understand and agree that by registering with Grabacon, You will be able to opt for wellness, grooming and beauty services (Service) within the premise and comforts of Your home. Grabacon is only an aggregator/marketplace for technicians of different grades and caliber.

5.2 The rates that apply to our technicians are basis their skill and training, depending on which our technicians charge up to Rs 12/- per minute for their services. However, the ratings for all our technicians are dynamic and driven by customer feedback and are therefore subject to change from time to time.

5.3 At Grabacon, all appointments are booked online through our Website/App or telephonically and are subject to availability of technicians and service slots. In the event You have booked an appointment, and our technicians fail to reach You on time, every attempt will be made to inform You of such delay. However, our maximum liability under any and all circumstances shall be limited to rescheduling the appointment to the next convenient available time slot.

6. User Account

6.1 By choosing to opt for a home service a service You understand and agree that while our aim is to deliver a great service experience every time, there are certain obligations on You as Customer as well. i. You shall be liable to make complete payment for all Services availed as per the invoice presented to You after use of Services which shall include service fees, product costs and statutory taxes. ii. You shall ensure that there is no misuse, soiling and/or damaging of any of the devices/products (technical and/or non-technical) used by the technicians. iii. You shall not at anytime ask the technician to commit/omit doing any act that is contrary to the model adopted by the technicians in course of rendering Services. Our technicians have the right to refuse a service request from the Customer for any reason whatsoever. In case of any grievance in this regard, You are advised to kindly contact our customer care for complaints and assistance. iv. You or any member within Your home premise, shall not at any point misbehave with our technicians, harass or use abusive language or use physical violence and/or behave in any manner that is unlawful. In the event You are unhappy with the Services, You may ask our technicians to leave, followed by lodging a complaint/feedback on our Website/App. We will get back to You with specialized assistance within 24 hours of receipt of the message.

6.2 Grabacon endeavors to provide a comfortable and flawless experience to all its customers. However, in case of any loss or damage suffered by the Customer arising directly out of the technician’s fault and solely attributable to the negligence of the technician in course of rendering Services, the total liability of Grabacon shall in all cases be limited to an amount not exceeding Rs 5,000/- (Rupees Fifteen Thousand Only) subject to a detailed enquiry and inspection by Grabacon. Grabacon shall not be liable for any damages of any kind arising from the use of the Services in case such damage is incidental, punitive, and consequential.

6.3 Grabacon encourages all its Customers to take full responsibility of their belongings. In case any items or belongings of the Customer is found to be missing post availing Services, the Customer shall have to notify Grabacon within twenty four (24) hours from the time of availing such Services. Grabacon shall try to locate the items on a “best-effort” basis but is not responsible for the same in case of loss or damage to the same.

6.4 If the Customer suspects any wrongdoing (legal or illegal) or has any complaint in respect of the Services or regarding the technicians/Professionals/Beauticians, the Customer is encouraged to inform Grabacon of the same in writing within 24 hours of using the Services of Grabacon. Grabacon shall not be liable for the conduct of its technicians/Professionals/BEauticians.

6.5 Cancellation of Services – In the event the Customer has booked a service on the Website/App and made an online payment for same, Grabacon shall send notification on app to Customer, confirming information of the same and acknowledging such payment. In the event the Customer cancels the appointment, once the payment for the same is made, the Customer shall have the following option for refund:

Refund of the amount paid, into the Regular Grabacon Wallet of the Customer.

However the amount used from Bonus Grabacon wallet cannot be refunded. The amount used from Regular Grabacon wallet will be refunded back.

This money can be later transferred to the Bank account of that Customer. This may take up to 14 working days depending on the bank of the customer. The amount can also be redeemed by the Customer on their next purchase.

The Order cannot be canceled once the Service OTP has been entered or  is given to the Service professional representative by the customer.

7. Intellectual Property Rights

7.1 Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Grabacon owns all Intellectual Property Rights to and in the Website/App, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that You shall not use, reproduce or distribute any content from the Website/App belonging to Grabacon without obtaining an express authorization from Grabacon.

7.2 Notwithstanding the foregoing, it is expressly clarified that You will retain ownership and shall solely be responsible for any content that You provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video or any other material which You may upload, transmit or store when making use of our Services. However, with regard to the product customization Service (as against other Services like blogs and forums) You expressly agree that by uploading and posting content on to the Website/App for public viewing and reproduction/use of Your content by third party users, You accept as the User whereby You grant a non-exclusive license for the use of the same.

8. Indemnification

You agree to indemnify, defend and hold harmless Grabacon from and against any and You shall indemnify and hold harmless Grabacon, its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms, Privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights of a third party.

9. Pricing

Prices for products and Services are described on our Website/App and are incorporated into these Terms by reference. All prices are in Indian rupees and are subject to change at the sole discretion of Grabacon without prior notice to the Customer.

10. Termination

10.1 Grabacon may de-register You from its platform and/or terminate Your use of the Website/App or its Services if it believes, in its sole and absolute discretion that You have breached, violated, abused, or unethically manipulated or exploited any of these Terms.

10.2 Notwithstanding anything mentioned in 9.1 above, these Terms will survive indefinitely unless and until Grabacon chooses to terminate them.

10.3 If You or Grabacon terminates Your use of the Website/App or any Service, Grabacon may delete any content or other materials relating to Your use of the Service and Grabacon will have no liability to You or any third party for doing so.

10.4 You shall be liable to pay for any Service or product that You have already ordered / used till the time of Termination by either party whatsoever.

11. Governing Law

This Agreement shall be governed by and interpreted and construed in accordance with the laws of India. In the event of dispute between the parties pertaining to these Terms as well as for any Service/product sold byGrabacon through the Website/App or for bookings made telephonically, the same shall be subject to the exclusive jurisdiction of the of the courts at Delhi

If any fraud attempts are discovered on the part of users in relation to our app or app related services, then the user will be blocked as well as necessary actions should be taken against them as supported by LAW.

12. Severability

If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.

13. Offers

Grabacon reserves the rights to change or Cancel the Offer/promotional offers or process any time it wants.

A) Influencer Campaign

We Choose highly influential people among our users and gift them for their services of referring people to Use Grabacon APP.

Prices for referral installs are:

Basic User

You can earn upto 0 to 500 Rupees per referral Install through scratch cards, Condition is that the referred person should Installs and Complete Registration Process On Grabacon App.

Grabacon App has Referral Feature Embedded in App, Where Individuals can invite there friends and Family members to Use Grabacon. You can Invitedirectly sharing your Referral Code, Referral link or QR code of referral Link through Facebook Messenger, whatsapp other Instant Messengers on your phone. For Each referral you receive a scratch card in your rewards section, the reward per scratch card varies from 0 to 500 rupees, the reward is creditted to Grabacon regular wallet,Please read the Grabacon Regular wallet section in this document for withdrawal policy.

Procedure –

Request your Friends and followers to Install Grabacon, Please USE the referral code or Referral link Issued in the APP referral section.

One referred person installs Grabacon App on his/her phone and registers on Grabacon.

We do a back ground check in Grabacon system if they did install using your referral code and how many people installed, This process may take 4 to 5 days.

Once confirmed Grabacon partners will contact you and deliver your gift as per target achieved in 10 days after confirmation.

Terms and conditions

Please Use only the unique Referral code or link issued by  Grabacon APP referral feature.

We have used dynamic links from Firebase service to manage Referrals.

B) Install for Instant 500 Rupees in your Bonus Grabacon wallet

Upon completion of registration 500 rupees is credited to your Grabacon Bonus wallet instantly.

Please read the Bonus wallet section of this document on how to use the Bonus wallet money.

  1. Grabacon Wallet

Grabacon has two wallets integrated in The App.

Grabacon Regular Wallet 

The money in Regular wallet can be withdrawn to bank account. The minimum withdrawable amount being 200 INR per transaction. Similarly Bank money can be transferred to Regular Wallet. This wallet can be used to pay for service purchased on Grabacon App. Once the valid withdrawal request is raised Grabacon requires 10-14 days period for processing and completing the withdrawal request using tradional Bank account or UPI trasnfer

Bonus Grabacon Wallet

The money cannot be withdrawn from Bonus wallet to bank account, It can only be used or redeemed  to pay for service purchased on Grabacon. Similarly Bank money cannot be transferred to Bonus Wallet. User can use his Bonus wallet to pay only 20% upto INR 250 of the payable amount at a time (for that Service transaction), Remaining payable amount has to be payed through other means of payment like Paytm, Phonepe, Google pay,Regular grabacon wallet  and UPI ID transfer to Grabacon Account.

  1. Amendment

We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms at any time without any prior notification to user(s) and the amended and revised Terms shall be effective forthwith. Your continued use of our Services will signify Your deemed acceptance of the revised Terms.



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